Returns & Exchanges

Made-to-Order Policy

All Apliiq items are made to order, so we do not accept returns or exchanges for buyer's remorse, incorrect size selection, wrong or inexact shipping addresses, artwork that does not meet our minimum production requirements, color matching differences, or because a product did not turn out as expected.

Our Production Commitment

We are committed to making your product right the first time and we love working with customers to make that happen.

Additional Design Instructions

If you have additional artwork or production instructions, please add those instructions as a note within your custom design before placing your order. Learn how to add a note here: How Do I Add A Note To My Custom Design? Notes are reviewed by our artist team as a helpful courtesy, but review of a note does not guarantee that your request will be followed or that a specific production outcome will be achieved.

Color Corrections and Color Matching

Please note that we do not make color corrections nor do we color match for every order. These services are available for an additional fee upon request. This means that the image that you see on your computer may vary from the product that you receive. Color matching fees vary depending on the artwork and start at $25.

Time-Sensitive Orders

If you need your items in a time sensitive manner, please let us know before production so we can confirm what options are available.

Have a Question About an Order You Received?

If you believe there is a production defect, damaged item, or other serious issue with an order, you must submit the issue to Apliiq for review through Apliiq's order issue process before seeking a refund, replacement, reversal, or chargeback.

How to Submit an Issue With an Order

To submit an issue, email our customer service team at cs@apliiq.com and include the following information:

• the Apliiq order ID;
• a clear photo showing the issue; and
• a brief written description of the issue.

All order issues must be reported within 30 days after receiving the order. Apliiq cannot review order issues submitted after this 30-day period.

Apliiq, in its sole discretion, determines whether an issue is a production defect, damage, or other error for which a replacement, refund, or other resolution may be offered. If Apliiq determines the issue was caused by Apliiq, Apliiq may replace the affected item at no cost to you or offer another resolution.

Payment Disputes and Chargebacks

By placing an order with Apliiq, you agree to follow Apliiq's order issue process and provide reasonable information requested by Apliiq to review and resolve the issue. Failure to follow this process, failure to provide the required order ID, photo, and written description, or filing a payment dispute before giving Apliiq a reasonable opportunity to review the issue may result in denial of the claim, to the fullest extent permitted by law and applicable payment network rules.

Nothing in this policy limits any non-waivable rights you may have under applicable law or payment network rules for unauthorized transactions or fraud.

Dropshipping Order Issues

For more information about dropshipping order issues, please review How Do Refunds Work With Dropshipping?

Have a Different Question?

Don't hesitate to contact us.